Refund policy
How long do I have?
30 days from delivery. The item should be unused and in its original packaging.
How do I send something back?
Email hello@clearlymadegoods.com with your order number. Within 2 business days, we'll email you the return address and instructions. Returns go back to the maker's warehouse, not to Clearly Made.
Who pays for return shipping?
If you changed your mind, you pay the return shipping and pick the carrier. Damaged, defective or wrong items always come back at our cost, and we send the label. There's no restocking fee, and we refund the full price of the item.
When do I get my money back?
We refund your original payment method within 5 business days of the maker receiving your return. Your bank may take another 3 to 10 business days to post it.
What if it arrives damaged?
Email us within 7 days of delivery with photos of the box and the item. We'll arrange a replacement or a full refund with the maker.
What can't be returned?
Cookware that's been used, unless it's defective. Final-sale items marked as such.
What about the warranty?
Each product page quotes the maker's warranty. After the 30 days, email us and we'll take your warranty claim to the maker.
The short version
Returns are accepted within 30 days of delivery for unused items in their original packaging. On a change of mind you pay return shipping; damaged, defective or wrong items come back at our cost. No restocking fee. We don't do exchanges: return the item for a refund and place a new order. Refunds go to the original payment method.